Privacy Policy
Last Updated: February 15, 2025
At sendlylinkfeed, we treat your personal information with the seriousness it deserves. This policy explains what we collect, why we need it, and how we protect it. We're based in Thailand, so we follow both local data protection regulations and international best practices. If something here doesn't make sense, reach out—we'd rather clarify than leave you wondering.
Information We Collect
We gather different types of information depending on how you interact with our platform. Some you give us directly, some we collect automatically, and some comes from how you use our financial modeling tools.
Personal Information You Provide
When you register or contact us, we ask for basics like your name, email address, and phone number. If you enroll in our learning programs, we'll need billing information and possibly employment details to tailor the curriculum. We also collect any information you share in course feedback, support tickets, or communications with our instructors.
Usage Data and Technical Information
Our systems automatically log IP addresses, browser types, device information, and operating systems. We track which pages you visit, how long you stay, and what features you use most. This helps us understand what's working and what needs improvement. If you're accessing financial modeling tools, we record session data—not to snoop, but to troubleshoot issues and improve performance.
Educational Progress Information
For students in our programs, we track course completion rates, assessment scores, project submissions, and participation in discussions. This information helps us measure learning outcomes and provide better support. Your instructors can see this data to offer personalized guidance.
How We Use Your Information
Everything we collect serves a purpose. We're not building profiles to sell or creating massive databases for the sake of it.
- Delivering the educational services you signed up for, including course access, instructor feedback, and certification
- Processing payments and maintaining accurate billing records
- Communicating about your courses, schedules, and program updates
- Improving our platform based on how people actually use it
- Providing technical support when things go wrong
- Analyzing learning patterns to develop better teaching methods
- Sending occasional updates about new courses or features (you can opt out)
- Complying with Thai legal requirements and financial regulations
Marketing Communications: We'll only send promotional emails if you've agreed to receive them. Each message includes an unsubscribe option. Course-related communications (like schedule changes or important updates) aren't optional—those are part of the service.
Legal Basis for Processing (Thailand Context)
Under Thai data protection laws, we need legitimate reasons to process your personal information. Here's what applies to us:
- Contractual necessity: We process your data to deliver the educational services you've enrolled in
- Legal obligations: Thai regulations require us to maintain certain records for tax and business registration purposes
- Legitimate interests: We analyze usage patterns to improve our platform, which benefits everyone
- Consent: For optional activities like marketing emails or research participation, we ask for explicit permission
Data Sharing and Third Parties
We don't sell your information. Period. But running an education platform means working with some external services.
Service Providers We Work With
Payment processors handle transactions securely—we never see full credit card numbers. Cloud hosting providers store course materials and user data in secure facilities. Email service providers help us send course updates and communications. Analytics tools help us understand platform usage without exposing individual identities.
Educational Partners
Sometimes we collaborate with industry professionals for specialized workshops or guest lectures. We may share basic information (name, course enrollment) so they can prepare appropriately, but only with your advance notice.
Legal Requirements
If Thai authorities request information through proper legal channels, we'll comply. We might also share data if necessary to protect our legal rights or prevent fraud. We'll notify you unless legally prohibited from doing so.
International Transfers: Some of our service providers operate outside Thailand. When we transfer data internationally, we ensure adequate safeguards through standard contractual clauses or other approved mechanisms. Your information remains protected regardless of where it's processed.
Your Rights and Choices
Your data belongs to you. Here's what you can do with it:
Access and Correction
You can request a copy of everything we have about you. If something's wrong, let us know and we'll fix it. Access your account settings to update basic information yourself, or contact us for more extensive changes.
Deletion and Restriction
Want us to delete your information? We'll do it, with some exceptions. We need to keep certain records for tax compliance (Thai law requires seven years for financial documents). Active course enrollment data stays until you complete or withdraw. After that, we'll remove personal identifiers but may retain anonymized information for research.
Data Portability
You can request your data in a structured, commonly used format. This includes course progress, submissions, and account information. We'll provide it within 30 days of your request.
Objection and Withdrawal
Object to certain types of processing (like marketing) anytime. For activities based on consent, you can withdraw it—though this might affect service delivery. We'll explain the implications before you proceed.
| Right | How to Exercise It | Response Time |
|---|---|---|
| Access your data | Email [email protected] with "Data Access Request" | 30 days |
| Correct inaccuracies | Update via account settings or contact support | 7 days |
| Request deletion | Submit written request explaining scope | 30 days (with explanation of any retained data) |
| Data portability | Request export through account settings or email | 30 days |
| Withdraw consent | Use unsubscribe links or contact us directly | Immediate for marketing; 7 days for other processing |
Data Security Measures
We take security seriously because financial modeling education involves sensitive projects and business information.
Technical Protections
All data transmissions use TLS encryption. Passwords are hashed and salted—we can't see them even if we wanted to. Our servers sit behind firewalls with regular security audits. We limit employee access to personal data based on job requirements, and all staff sign confidentiality agreements.
Physical and Administrative Controls
Our offices in Rayong maintain controlled access with visitor logs. Paper records (minimal as they are) stay in locked cabinets. We conduct annual security training for all employees and review our practices every six months.
Incident Response
If a data breach occurs, we'll notify affected users within 72 hours and report to Thai authorities as required. We maintain an incident response plan that's tested quarterly. While we work hard to prevent breaches, we're prepared to act quickly if something goes wrong.
Data Retention Periods
We don't keep information longer than necessary. Here's our retention schedule:
- Account information: Duration of active enrollment plus 2 years
- Financial records: 7 years from transaction date (Thai tax law requirement)
- Course progress and grades: 5 years after completion for certification verification
- Support communications: 3 years from last contact
- Marketing consent records: Until withdrawal plus 1 year for compliance documentation
- Website analytics: 26 months in aggregated form
- IP logs and security data: 12 months
After these periods, we either delete the information completely or anonymize it beyond recovery. Anonymized data (where you can't be identified) may be retained indefinitely for research and platform improvement.
Cookies and Tracking Technologies
Our website uses cookies to remember your preferences and keep you logged in. Here's what we use:
Essential Cookies
These keep the platform functional. They remember your login status, language preferences, and session data. You can't disable these without breaking the site—they're necessary for operation.
Analytics Cookies
We use these to understand how people navigate our site. They tell us which pages get visited most, where users get stuck, and what devices people use. The data is aggregated and doesn't identify individuals.
Preference Cookies
These remember your choices like theme settings, notification preferences, and display options. They make your experience smoother but aren't required.
You can control cookies through your browser settings. Blocking them might affect functionality—particularly for course access and progress tracking.
Children's Privacy
Our programs are designed for adults in professional contexts. We don't knowingly collect information from anyone under 18. If you're under 18 and interested in our courses, have a parent or guardian create the account. If we discover we've inadvertently collected data from a minor, we'll delete it immediately.
Changes to This Policy
We'll update this policy occasionally as our practices evolve or regulations change. Material changes will be announced through email and a prominent notice on our platform at least 30 days before taking effect. The "Last Updated" date at the top reflects when changes occurred.
Continuing to use our services after changes take effect means you accept the updated policy. If you disagree with major changes, you can close your account—we'll respect that decision.
Thai Regulatory Compliance
As a Thailand-based education provider, we comply with the Personal Data Protection Act B.E. 2562 (2019) and relevant Ministry of Digital Economy and Society regulations. We're registered with appropriate Thai authorities and maintain documentation of our data processing activities as required.
For questions about our compliance with Thai data protection laws or to exercise rights under local regulations, contact our Data Protection Officer using the information below.